1. Scope
This Refund Policy applies to fees paid to Sparkxe Technologies for CloudWAPI subscriptions, wallet recharges, and platform services. It does not control Meta’s own WhatsApp conversation charges billed by Meta to a WABA payment method.
2. Wallet recharges
- Successful wallet credits are generally non-refundable once applied to your tenant wallet
- If a payment is captured twice due to a processor error, we will reverse or credit the duplicate after verification
- Failed top-ups that never credit the wallet are not charged as completed recharges
3. Subscriptions
Subscription fees are billed according to the selected plan. Unless required by law or explicitly stated in a written order form, prepaid plan periods are non-refundable after activation. Downgrades take effect at the next renewal where supported.
4. Meta messaging fees
WhatsApp usage billed by Meta is outside CloudWAPI refund control. Platform wallet deductions for message sending follow in-product pricing and are not reversed solely because a recipient did not reply or a campaign underperformed.
5. Request process
Email sparkxe360@gmail.com with payment reference, date, amount, and reason. We respond within 7 business days.