1. Agreement
CloudWAPI is owned and operated by Sparkxe Technologies. These Terms of Service (“Terms”) govern access to and use of CloudWAPI. By creating an account, connecting a WhatsApp Business Account, or using the platform, you agree to these Terms and our Privacy Policy and Acceptable Use Policy.
2. The service
CloudWAPI provides multi-tenant tools for WhatsApp Cloud API messaging, including account connection (Embedded Signup / credentials), templates, contacts, campaigns, live chat, chatbot flows, wallet billing, analytics, and developer APIs.
Features may change as Meta APIs, hosting constraints, or product priorities evolve. We may update documentation and interfaces without prior notice where reasonably needed for security or compliance.
3. Accounts & tenants
- You must provide accurate business and contact information
- You are responsible for all activity under your vendor/tenant account and API credentials
- You must keep access tokens, API secrets, and passwords confidential
- You may not attempt to access another tenant’s data
4. Meta & WhatsApp platform rules
WhatsApp messaging is subject to Meta’s WhatsApp Business Platform terms, Commerce Policy, and messaging policies. You must:
- Use approved templates where required
- Honor opt-in / opt-out and marketing consent requirements
- Maintain accurate business display information for connected numbers
- Accept that Meta may throttle, block, or quality-rate numbers independently of CloudWAPI
5. Billing & wallet
Paid features may include subscription plans, message pricing, and wallet recharges. Fees, taxes, and recharge rules are shown in-product or in invoices. Wallet credits and plan entitlements are subject to our Refund Policy.
6. Content & messaging responsibility
You own or control the content you submit (templates, campaigns, chat replies, media, contacts). You grant us a limited license to process that content solely to operate the service (including sending to Meta APIs and storing webhooks/logs).
You are solely responsible for the legality of message content, recipient lists, consent records, and campaign targeting.
7. Availability & support
We aim for reliable uptime but do not guarantee uninterrupted service. Shared hosting, Meta API outages, queue delays, or network issues may affect delivery. Support is available at sparkxe360@gmail.com.
8. Disclaimers & liability
The service is provided “as is” to the fullest extent permitted by law. We are not liable for Meta policy enforcement, message non-delivery caused by recipient devices or Meta, third-party outages, or indirect / consequential damages. Our aggregate liability for any claim relating to the service is limited to fees you paid to us for the service in the three (3) months before the claim.
9. Suspension & termination
We may suspend or terminate access for non-payment, security risk, policy violations, or Meta-required enforcement. You may stop using the service and request account closure subject to outstanding balances and retention obligations.
10. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Disputes will first be addressed in good faith via email to sparkxe360@gmail.com.
Operator: Sparkxe Technologies · Product: CloudWAPI